Guide to the Festival

Advance Tickets On-Sale Dates

Advance member ticket sales start Friday, May 23.
General ticket sales start Friday, May 30.

Memberships
Frameline members get significant savings on tickets and fabulous year-round benefits! Become a member today - Click here for more information.

How to Buy Tickets

Online, 24 hours a day
Ordering online is easy - just browse our website, find a film you want to see and from the film detail page, click the "buy tickets" button in the box with the date and time of the screening you wish to purchase. If you're a Frameline member, make sure to login to your account in order to get your member discount! Visa, MasterCard and American Express are accepted. Most tickets may be purchased on our website until 6pm the night before showtime.

Walk-up
Daily, 1:00 pm to 7:00 pm at the Frameline38 Box Office.
575 Castro Street, between 18th and 19th
Inside the HRC Action Center & Store
Map it

Get your tickets, passes, and festival t-shirts! Visa, Mastercard, American Express, personal checks and cash are accepted. Closed on Monday, May 26 in observance of Memorial Day.

Charge by fax
Fax to: 415.861.1404
All tickets and passes with the exception of voucher redemption may be purchased by fax with Visa, MasterCard, or American Express during regular Box Office hours. Simply download an Order Form or fax us the Order Form from your Program Guide.

Day-of-Show Tickets
Only available for purchase at the appropriate theater’s box office beginning a minimum of thirty minutes prior to the first screening of the day. Discounts not available. Cash only.

Ticket Delivery Via Mail

Tickets and/or passes purchased online or by fax before June 9 will automatically be mailed within three business days to the billing address listed on the ticket order. Please email box office at boxoffice@frameline.org if you would like your tickets held at Will Call. NOTE: Orders received on or after June 9 will automatically be placed at Will Call.

Will Call

Tickets held at Will Call will be available at the theater of the ticket order's first screening, ONLY on the day of that screening. Will Call will open thirty minutes prior to the first screening of the day at each venue. If you miss the first screening for which you have Will Call tickets, we'll hold your tickets at the theater where your next screening is taking place (and so on). Only those people listed on the ticket order will be allowed to pick up Will Call tickets. Please bring a valid photo ID so our Will Call volunteers can make sure you get the proper tickets.

Sold Out?

You might still get in! When advance tickets are no longer available, a separate Rush Line will form outside the venue, anywhere from 15 minutes to one hour prior to the screening. As soon as the number of unoccupied seats has been determined, typically a few minutes before showtime, those tickets will be sold to individuals in the Rush Line.

Order Form

Expedite your order: complete this Order Form before going to the Box Office. Please make sure to check the Sell Out Board when you get there!

24-Hour Festival Hotline

415.703.8655
Check for programming updates or leave a question via voicemail for the Box Office staff.